These days the term “customer service” is thrown around without much context or meaning. However, Smith & Burgess’ definition has always remained simple: do right by the customer first. Depending on the circumstances, this philosophy can be exhibited in a variety of ways. However for us, the underlying core is rooted in making sure our team of experts are vigilant and proactive in helping our clients accomplish their safety goals while keeping them compliant.
- If it means our team of experts need to drop everything, drive overnight, and work on-site through the weekend to prevent a facility from shutting down – we have done that.
- Or if it means we need to quickly mobilize and focus all of our senior engineers to design multiple relief systems design packages, under budget and within a tight deadline – we have done that.
- Or if it’s as simple as making sure every end-user fully understands the depth of our delivered PSI’s on repeated occasions – we happily oblige because Smith & Burgess empowers only the most exceptional engineers to stand by the quality of their work.